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Terms and Conditions

The transactions carried out through the Virtual Store of are subject to the following Terms and Conditions, as well as current Peruvian legislation.

Virtual store reserves the right to update and / or modify the Terms and Conditions detailed below at any time, without prior notice. For this reason we recommend reviewing them every time you use the website.

About the Service
In this Virtual Store the user must follow the following steps to make the purchase: (1) review the available catalog, (2) choose the product to buy, (3) add the product to the cart, (4) start the checkout process by leaving your information in the form, (5) select the shipment according to your district or locality, (6) select the means of payment (debit and credit cards through Mercado Pago), bank transfer or YAPE . (7) pay for the order. For customers located outside of Peru, they can make payment with PayPal by sending an email to
Means of Payment
The forms of payment are indicated in our Virtual Store, which are through bank transfer, YAPE, Mercado Pago (accepts all debit and credit cards), as well as PayPal for users located outside Peru, by sending an email to
Interruption of Service - Disclaimer
Virtual store reserves the right to interrupt, suspend or modify the services and product offerings on its website, whether permanently or temporarily. That is, the prior communication or approval of the users will not be necessary. Likewise, Tienda virtual does not guarantee that the website is permanently secure. For this reason, it is the responsibility of the Users to take the necessary protection measures for their computer, so that possible threats and / or damage to the operating system caused by viruses or other elements of the use of the Internet can be anticipated and avoided.
Registration for the Purchase of Products
The only navigation through the virtual store is free. However, if a purchase is made, the user will have the option to buy as a guest or to register. In both cases it will be necessary for the user to provide the data requested by Virtual Store

The filling of the data in the virtual store by the Client is done at Checkout, before payment, by means of a form. If the customer completes the form to make the purchase then he is accepting the terms and conditions of the Virtual Store The data entered must be current, valid and true; and they may be verified, by the Virtual Store, at any time.

Purchase Products
The acquisition of products through the virtual store will be conditioned to their availability. Consequently, Virtual Store is not responsible for the lack of stock of a product or in case a service is not available.
Product Dispatch
The products will be sent to the address that the customer has placed at the time of purchase, in our days and dispatch hours: Monday to Friday from 9am to 6pm . The possibility of dispatch is subject to the coverage of our logistics operator.
The deadline for the dispatch of the products is as follows:
Estimated time for shipments within Metropolitan Lima: 2 business days.
Estimated time for shipments within Peru (provinces): 10 business days.
Estimated time for international shipments: 10 to 15 business days, possibly earlier. The times are estimated according to the transport agency and must be considered as business days, these times may vary if the package is retained by local authorities or customs.
Validity of offers on the Website
The prices of the products available in the Virtual Store, as long as they appear in it, will only be valid and applicable in it and will not necessarily be applicable to other sales channels used by Virtual Store, unless otherwise indicated. Likewise, Virtual Store may modify any information contained in this website, including those related to merchandise, services, prices, stocks and conditions, at any time and without prior notice, respecting the purchases that have been accepted until said moment.
All Rights Reserved. Intellectual Property
You may not use or reproduce or allow anyone to use or reproduce any trademark, name or logo that appears in the Virtual Store, as well as the products provided in the same without our prior written authorization. The software that operates the Virtual Store and all digital applications is third-party software and you may not use it except for those uses permitted under these Terms and Conditions.
Any communication that occurs as a result of the use of the Virtual Store, must be made in writing.

If the communication is directed to the User, it must be done by means of an email addressed to the electronic address registered by the user. It is the User's responsibility that the email address registered in Virtual Store is functional, so that they can receive the communications sent by the Virtual Store

If the communication is directed to the virtual store, it must be done by means of an email sent to the email address

The provisions of this Privacy Policy seek to inform about the treatment of personal data collected through the website
"User" is considered to be any person who browses or registers as a customer in the Virtual Store

In compliance with article 18 of the Personal Data Protection Law - Law N ° 29733, regarding the duty of information, Virtual Store informs the following:

  • Information or Personal Data: is that which allows us to know who you are and which can be used to identify you, contact you or locate you (for example, name, postal address, telephone number and email address) . You will share Personal Information with us when using our services and our website.
  • Said personal data is collected for the purpose of increasing our database, compiling statistics on our customers' purchases, and only if they accept the sending of advertising when making their purchase or registering, sending them promotions and advertising.
  • These are mandatory delivery and the delivery of these data is necessary to be able to place an order on our website and to be able to send the orders.
  • Likewise, we inform that said personal data will be shared with the company in charge of home delivery.
  • Personal data will be kept only as long as it is necessary for the Virtual Store to have the customer's database for further analysis.
Collection and Storage of Personal Data
The User must provide true, current, exact and complete information. Therefore, I must keep the Virtual Store informed in case there is any change or there is an error. The personal data collected will be stored in the Virtual Store database, for which, through these provisions, the User gives consent for their data to be included in said databases.
Compliance Clause
Virtual store collects your personal data in compliance with the provisions of the Personal Data Protection Law - Law No. 29733 and its Regulations (approved through Supreme Decree No. 003-2013-JUS). Thus, it is forced to:
  • Do not apply or use the personal data obtained for purposes other than or unrelated to the object provided in this policy.
  • Not to disclose to other natural or legal persons the personal data that is provided to you.
  • Keep secrecy and confidentiality regarding these, even after ending their relationship with the User.
  • Adopt the technical and organizational measures required by the regulations, so as to guarantee the security measures of personal data and avoid their alteration, loss, treatment or unauthorized access, taking into account of the state of technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action, the physical or natural environment.
  • Transfer and communicate the obligations mentioned in the previous paragraphs to the personnel who dedicate themselves to the fulfillment of the benefits of the Virtual Store
  • Destroy all personal data processed once the specified period has expired, as well as any support or documents that contain any personal data being processed.
Exercise of Rights over your Personal Data
The User may exercise the following rights over their personal data:
  • Access to information: the User can obtain the information about himself that is stored in the databases of Virtual Store
  • Rectification: the User can request the update, rectification or incorporation of new data of their personal data, when there is an error, inaccuracy or incompleteness.
  • Cancellation: the user can request the elimination of their personal data that is not required for the fulfillment of obligations of Virtual Store
  • Opposition: the User may oppose the processing of their personal data, provided that such processing is not provided by contract or law.
To do this, you must send a communication by email to
Privacy of minors
We are committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in online activities and interests. of their children. The Services provided in the Virtual Store are not designed for, and may not be used by, persons under 18 years of age. We do not knowingly collect information from minors, and we do not market services to children under 18 years of age. We will only process the Personal Information of persons under 18 years of age as long as said Personal Information is provided by parents, guardians, attorneys or any third party that has the powers to do so.
Link to other websites
This Privacy Policy applies only to the services provided by Virtual Store These services may contain links to other services and websites not operated or controlled by us (the "Third Party Services"). The policies and procedures we describe here do not apply to Third Party Services. Links to our services do not imply that we endorse or have reviewed the Third Party Services. We suggest you contact these sites directly for information on their privacy policies.